⛔ Products not included in the return or exchange

  • Products that have been used or altered from their original condition.

  • Products purchased as part of final clearance sales (if noted).

  • Products that have been damaged due to misuse or storage.

  • Products not covered by warranty or protection policy.

🚚 Mechanism for submitting a return or exchange request

  1. Contact us via customer service.

  2. Provide us with the order number and a picture of the product (if necessary).

  3. Review the application within 48 business hours.

  4. Arrange for return or exchange as appropriate.

In some cases, the customer may be charged shipping or delivery fees, which will be clarified prior to execution.

💳 Refund Policy

  • Refunds will be processed using the same original payment method.

  • The refund will be made within 7 to 14 business days of receiving and inspecting the returned product.

  • Shipping fees or any external commissions (if applicable) will be deducted.

📞 To contact us

If you have any questions regarding our return and exchange policy, please feel free to contact us via:

We are always here to serve you 🤝